Information for New Clients
Here's the information that you'll need as a new client when getting started at Zola Counseling.
Welcome to Zola Counseling
Thank you for choosing us to work with your family. We have a wonderful team of caring therapists and are dedicated to making sure that your concerns are addressed.
Have a look through the information on this page to learn about the process of starting counseling with us. As always you can reach out to your therapist with any questions you might have.
Rebekah Talley
Owner, Zola Counseling
Want to meet our therapists? You can read their profiles here.
Your First Appointment
The first appointment is an intake appointment is scheduled with the caregivers and clinician only - your child won't attend this first session. This intake allows caregivers to see the play area and facilities where we will be working with your child.
This intake will last about an hour and our main focus will be to discuss primary concerns and treatment goals. Be prepared to discuss symptoms, developmental milestones, family history, educational history, medical history, current medications, previous testing/treatment, etc.
At the end of our intake session, we'll schedule your child for their first therapy appointment to begin addressing your concerns.
Payments & Insurance
While you can always pay for our services directly (i.e. self-pay), many people choose to use their insurance benefits to help cover the cost of therapy sessions. We'll discuss your specific options with you before scheduling your first appointment but we also want to share some important information here in order to help you plan accordingly.
We always advise new clients to contact their insurance provider to discuss their mental health benefits.
How Much Will Therapy Cost?
Your specific cost will be determined by a couple of factors.
If you are using insurance benefits, your insurance company will determine your cost based on your plan, including any required co-pay, co-insurance, and/or deductibles.
If you are not using insurance benefits, your self-pay rate will be determined by your individual therapist. Please consult with them directly to determine your cost.
Accepted Insurance*
- Aetna
- BCBS
- Carolina Behavioral Health Alliance (CBHA)
- Cigna
- Medcost
- United Healthcare
If you have insurance through another provider, you may be eligible for reimbursement for out-of-network benefits. Contact your provider for details. You will be responsible for your therapists full fee at the time of service.
*Our individual providers may not accept all of plans or companies listed above. Please confirm with your therapist about which companies they currently work with.
How Do I Make a Payment?
Whether using insurance benefits or self-pay, any required payments (e.g. full fee, co-payments, etc) are due at the time of service. You can make payments in cash, check, debit cards, and most major credit cards (e.g. Visa, Mastercard, Discover, American Express).
Important Files
There are a couple of important files we wanted to share with you.
Electronic Communication Policy
This is a consent form that allows us to communicate with you electronically.
Notice of Privacy
We're required to let you know how we use and protect your personal information.
Small steps now can make a big difference
With the right support, children can build confidence, navigate big feelings, and feel more at ease in their world. We’d be glad to support your family along the way.